Cloudflare Connectivity Issue - Major Outage

Incident Report for Purchasely

Resolved

A fix has been implemented by Cloudflare
Posted Dec 05, 2025 - 09:12 UTC

Investigating

We are monitoring an ongoing service disruption reported by Cloudflare. Updates are available here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q.

Impacted Services:
- Console Access: Our Console and Dashboards are currently inaccessible.
- SDK Initialization: The SDK is failing to initialize for new sessions (cached configurations may temporarily bypass this).
- SDK-Displayed Screens: Screens and content served via our SDK are failing to load.

Unaffected Services:
We want to assure you that the Cloudflare-related incident does not affect critical transactional services. These functions continue to operate normally:
- Subscription Management / One-Time Purchases
- Webhooks
- External Integrations

Our engineering team is actively monitoring the Cloudflare status and working to implement temporary workarounds where possible.

We apologize for the inconvenience and will provide an update as soon as the upstream issue is resolved or a mitigation is successfully deployed.
Posted Dec 05, 2025 - 08:45 UTC
This incident affected: Platform (API) and Console (A/B tests, Dashboard, Subscriptions Lists, Data exports, Users page).